PepGenex Returns Policy
Because our products are research-use-only materials, opened or used products generally cannot be returned. This policy mirrors Section 11 of our Terms and Conditions of Sale.
We WILL provide a refund or replacement for:
- Products that arrive damaged in transit (photo evidence required within 48 hours of delivery)
- Incorrect products shipped due to our error
- Products that materially fail to conform to their stated specifications
- Orders not delivered despite carrier tracking showing delivery
- Approved returns of defective items are shipped back via UPS at no cost to you.
We CANNOT provide a refund or replacement for:
- Opened or used products
- Products stored improperly after delivery
- Orders canceled after shipment
- Change-of-mind purchases
How to Request Support
Contact us with your order number, a description of the issue, photos if applicable, and lot/batch numbers if the issue is quality-related.
Resolution
Approved refunds are returned to the original payment method. Nothing in this policy limits any rights that cannot be waived under applicable law.
Contact
PepGenex, a California corporation Email: info@pepgenex.com